As an owner-managed EMS service provider with over 30 years’ experience, our company was at a crucial turning point: with the arrival of a new managing director and our simultaneous growth, it was clear that we needed to fundamentally overhaul our management structures and strategic direction. We lacked a shared vision, transparent lines of responsibility and a leadership culture that could keep pace with our growth. Decisions were being made too slowly, roles were not clearly defined, and a unifying shared purpose was completely absent.

Today, we run the company according to a mission statement that was developed jointly by both managing directors and is actively put into practice by our team leaders. Our five newly appointed team leaders have a clear understanding of their roles, concrete leadership tools and – perhaps most importantly – they take action themselves. The company operates with significantly greater clarity regarding goals, responsibilities and the shared path forward. What began as a sense of disorientation has evolved into a structured transformation process that involves all levels of management.

Mr Hemersch kicked off the process with a structured initial assessment to gauge the starting point for both managing directors and identify the key areas for action. In the subsequent full-day in-depth workshop, he worked with us to develop a robust corporate purpose, lay the strategic foundations and clarify our understanding of our roles as a leadership duo. Months later, he designed and led a bespoke two-day leadership training programme for our team leaders – practical, drawing on real-life situations from day-to-day business, and structured in such a way that it generated a dynamic we hadn’t anticipated. His ability to convey complex leadership topics in an accessible way whilst creating an atmosphere in which everyone actively contributed ideas made all the difference.

Jens Hemersch is a partner who tackles the real issues head-on. He communicates on an equal footing, builds trust from the very first moment, and is not afraid to address difficult topics directly. He is the ideal partner for companies looking to strengthen their leadership culture in a sustainable way, from senior management right down to the operational level.